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Personal information includes: information in a consumer report; or an individual's first name or initial and last name in combination with any of the following: birth date; social security number or other government-issued identification number; mother's maiden name; unique electronic identification number or routing code; telecommunication access devices including debit or credit card information; or financial institution account or information. We also collect email address, phone number, property address, and service/job details submitted through a request form, and audio recordings and transcripts of phone calls.
Some information is treated as sensitive personal information under CCPA/CPRA, particularly Social Security numbers and call recordings.
Rental Property Maintenance Contractors (RPMC) obtains personal information in the following ways: when a property owner, property manager, or resident submits a request for an estimate, service call, or maintenance work through our website or portal; when a subcontractor or vendor applies to work with us or submits licensing/insurance documentation; in other forms a customer or subcontractor completes in connection with a job or account; and in tax reporting forms (e.g., Form W-9) that a subcontractor or vendor is required to complete.
Personal information from customers is used to schedule and perform requested work, communicate about job status, bill for work, and comply with recordkeeping obligations. Personal information from subcontractors and vendors is used to verify credentials, assign jobs, process payments, and communicate about requirements. Specific uses include: improve website functionality; respond to service requests; schedule and complete work; process payments; send job updates via email, phone, or SMS.
Written files are kept under lock and key. Electronic records are protected by an access name and password assigned to authorized personnel. The site is regularly scanned for vulnerabilities and uses malware scanning. Personal information is behind secured networks accessible only to authorized personnel. Sensitive information is encrypted via SSL technology.
Some phone calls with RPMC, including calls placed through our after-hours emergency line, may be recorded and/or transcribed for quality assurance, scheduling, and recordkeeping purposes. If a call is recorded, you will hear a disclosure at the start of the call before any recording begins.
Call recordings and transcripts are stored securely and accessed only by authorized personnel. Third-party transcription services act as service providers under confidentiality obligations.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and remember certain information. Cookies help understand preferences and improve services. Users can disable cookies through browser settings.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include website hosting partners, call/transcription providers, and other service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties are bound to keep this information confidential and use it only to provide services to us.
RPMC and Advantage Property Management Services (APMS) are under common ownership but operate as separate businesses. We do not share your personal information with APMS or any other affiliate for that affiliate's own marketing or promotional purposes.
Mobile information (SMS opt-in data and consent) will never be shared with any third party or affiliate for marketing or promotional purposes, under any circumstance.
Information may be released to comply with law or protect rights and safety. Non-personally identifiable information may be provided to other parties for marketing or advertising.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies.
The following persons may have access to personal information in our files: office staff who coordinate jobs and billing; the dispatcher(s) assigned to a job; and employees or contractors who need access to perform or support the work.
Property owners do not have access to other customers' information. Information may be discussed with others only as reasonably necessary to perform work. Law enforcement may receive access per court orders or subpoenas.
We use reasonable measures to dispose of personal information, including shredding or burning paper documents and erasing electronic files by means that make them unreadable, once no longer needed for the purposes described in this policy or as required by law.
California residents' rights: Right to Know; Right to Delete (subject to tax/legal recordkeeping exceptions); Right to Correct; Right to Opt-Out of Sale/Sharing (we do not sell or share for behavioral advertising); Right to Limit Use of Sensitive Personal Information; Right to Non-Discrimination.
To submit a request, contact us using the information at the end of this policy. We will respond within 45 days as required by law.
CalOPPA requires commercial websites and online services to post a privacy policy stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
Commitments: users can visit anonymously; privacy policy link is easily found; users notified of changes; users can change personal information via email, phone, or account/portal.
Our website hosting platform uses standard analytics/traffic-measurement cookies to understand site usage (for example, page views and traffic sources). We do not currently honor browser Do Not Track (DNT) signals to disable this baseline hosting-platform analytics, as there is no accepted industry standard for responding to DNT signals.
The site does not use data for third-party behavioral advertising and does not run advertising pixels as of the policy date.
We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.
Should a data breach occur affecting your personal information, we will notify affected users via email, phone, and/or in-site notification in the most expedient time possible and without unreasonable delay, consistent with California Civil Code § 1798.82 and other applicable law.
We collect your email address to respond to inquiries, send job/appointment updates, and process requests. To be in accordance with CAN-SPAM, we agree to: not use false or misleading subjects or email addresses; identify any advertisement as such; include our physical business address in marketing email; honor opt-out/unsubscribe requests promptly; and allow users to unsubscribe using the link at the bottom of each email.
Rental Property Maintenance Contractors (RPMC) operates an SMS program to send transactional job, appointment, and service updates to customers and subcontractors. Message frequency varies based on job and appointment activity. Message and data rates may apply.
To opt out at any time, reply STOP. You will receive one confirmation and no further messages will be sent. For help, reply HELP.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Rental Property Maintenance Contractors (RPMC)
415 Boulder Court, Suite 300, Pleasanton, CA 94566
(925) 400-9870 · service@trivalleycontractor.com · CSLB License #1018130